Customer service training
Customer Service Basics for Frontline Staff
A tailored 2 hour session for small groups of up to 15 frontline staff, dlievered either in person or onine in an interactive session with your team focusing on
• Customer Service Essentials
• The dos and donts of CS
• Customer Serivce is the job of everyone
Participants will receive a certifcate of completion.
Customer Service - Advanced
A tailored 2 hour session for small groups of up to 15 frontline staff, dlievered either in person or onine in an interactive session with your team focusing on
• Customer Service Essentials
• What makes excellent Customer Service
• Closing the loop
• How to stay safe in challanging conversations & situations
Participants will receive a certificate of completion.
Customer Service Basics for Fieldworkers
A tailored 2 hour session for small groups of up to 15 field workers, backoffice staff and those who don't deal with custoemrs on the daily. Dlievered either in person or onine in an interactive session with your team focusing on
• Customer Service Essentials
• The dos and donts of CS
• Customer Serivce is the job of everyone
Participants will receive a certificate of completion.
Dealing with difficult conversations & situations
A tailored 2.5 hour interactive course on how to handle difficult conversations and situations effectively and safely. Groups up to 15 people will learn about
• de-escalation techniques for navigating challenging conversations
• new skills to manage their own response to difficult customers
• how to stay safe in challenging situations
• self care and support after encountering these situations
Participants will receive a certificate of completaion.